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Practice Management

Colleen Shelley

Practice Manager

Allison Boor

Deputy Practice Manager

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Administration

Sarah Tetu
Janice Lee Starns
Nadine Chapman
Debbie Bennett

Housekeepers

Lee Redbond

Tracey Holman

Reception

Teresa Westgarth

Reception Supervisor

Mhairi White
Penny Bailey
Cheryl Poole
Jackie Buchanan
Angela Callaghan
Julia Lewis
Michelle Weeks

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

All staff are bound by the same rules of patient confidentiality as the doctors and nurses.

Debbie Hayward
Sarah Boreham
Christine Richards

Secretaries

Anna Auvache
Lisa Cartwright
Sherri Mason
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