The practice was established in 1919 by Dr Robert Frew with consulting rooms at his home 'Ladybrow' in Wickford High Street, the site of what is now the Ladygate Centre. His two sons later joined Dr Frew in partnership. In 1970 the practice moved to premises in Franklins Way currently our branch surgery. We moved to our new building in 1998, offering more space for our team of medical professionals.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Statement from Robert Frew Patient Partnership Group
The Robert Frew Patient Partnership group is extremely disappointed with the rating of “Requires Improvement” following the CQC visit of the practice in September 2016.
Members of the group attended the practice during the inspection on 28th September 2016 and were interviewed by the CQC inspector.
The feedback which was given by the inspector was that of a good practice. The resulting CQC report does not bear any resemblance to the feedback that was given to them on the day. The group is very concerned about the accuracy of the report.
The patient partnership group will be reading the report thoroughly and reporting back at their next meeting in April with a view to writing to the CQC with their concerns about the final report’s veracity.
Re: Closure of Franklins Way Surgery
Following consultation with the Patient Participation Group, and the unanimous agreement of the group, the Partners of Robert Frew Medical Partners are proposing to close Franklins Way Surgery. As part of this process, NHS England requires the practice to seek opinion of patients.
Over the past few years, it has become more difficult to provide services safely from Franklins Way. The recent CQC inspection had thrown a stark light on this problem.
The Landlord has not allowed the Partners exclusive use of the two rooms allocated to the practice, and we are required to share the consulting rooms with others. This has created a security and safety issue for the practice.
The cost of providing service in Franklins Way has also become unsustainable. It is the Partners view that the closure of Franklins Way will allow valuable resources to be ploughed into the Robert Frew Surgery, thereby improving quality of services.
Franklins Way Surgery
It has become increasingly difficult to offer services from Franklins Way Surgery. This is due to our landlord using our allocated rooms for other services. Health and Safety, Infection Control and Information Governance issues have been raised due to the rooms not being exclusively used by our staff. We are in consultation with NHS England to stop providing medical services at Franklins Way. If any patients have comments to make about the future of the branch surgery, please put them in writing to the Practice Manager at Robert Frew.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
The surgery is provided with safe and easy access to wheelchair users and those with walking difficulties. A disabled patients' WC is accessed from the main corridor.
(Site updated 05/10/2017)